Lincoln Of Troy - Was not properly informed

Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

I leased an MKZ this past fall. When closing I was offered wheel insurance and passed on it.

I did so because I am familiar with nice wheels and costs. I know I can buy a nice set of better looking ones for around $1000.00. Well last friday I was on one of our destroyed Michigan roads and hit a pothole. I was able to pull into a repair shop within a block.

I was told the wheel was bent and had to be replaced. Well I called the dealer only to be shocked to hear one wheel was over $1000.00. Yes that is what they said. If I had been told and it was procedure that all buyers knew of this terribly over priced wheel I would have just left or bought the offer.

It made me sick as I waited and looked at wheels the shop is selling. The ones that were better than mine were just under $1000.00 for a set of 4.

There is not one thing about these Lincoln wheels that would ever justify the cost. Learned a brutal lesson.

Product or Service Mentioned: Lincoln Of Troy Car Part Replacement.

Reason of review: Poor customer service.

Monetary Loss: $750.

Preferred solution: Let the company propose a solution.

I didn't like: Not being told clearly the cost of these wheels when closing.

Company wrote 0 public responses to the review from Feb 22.

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